What This Helps You Do
Use this article to understand your academy's own MatAdmin subscription, upgrade from the Free Plan to the Founder Plan, verify the upgrade worked, and manage account billing.
This is separate from student payment billing. Student payment billing is about collecting payments from students or members. Your MatAdmin subscription is what your academy pays for access to MatAdmin.
What Gym Owners Typically Use This For
Use your MatAdmin subscription area when you need to:
- Check whether your academy is on the Free Plan or Founder Plan.
- See how many active students count toward your plan usage.
- Upgrade to the Founder Plan when your academy reaches the Free Plan limit.
- Open the billing management page for your academy's subscription.
- Review whether the subscription is active, past due, or scheduled to end.
Before You Start
Make sure you are signed in as the academy owner. Only the owner account can upgrade the plan or manage the MatAdmin subscription. If you are signed in as staff, the subscription controls will not be available.
If you are trying to review a student's payment status, use student payment billing tools instead. Your MatAdmin subscription page does not decide whether an individual student has paid.
Check Your Plan Usage
- Sign in to MatAdmin.
- Open Billing in the left navigation.
- Stay on the Subscription tab. It opens first by default.
- Review the MatAdmin Subscription section. The status pill shows Free plan until you upgrade.
- Check the Plan usage section for your active student count, plan limit, and current plan.
The Free Plan covers fewer than 10 active students. When your academy reaches that limit, MatAdmin shows a notice in Plan usage, and adding another active student prompts you to upgrade. That prompt links straight to this Subscription tab.
Upgrade from the Free Plan to the Founder Plan
The upgrade is completed on a secure Stripe Checkout page. MatAdmin never sees or stores your card details.
- Sign in as the academy owner.
- Open Billing, then the Subscription tab.
- Select Upgrade to Founder Plan.
- Your browser moves to Stripe Checkout. Enter your payment details there and confirm.
- Stripe returns you to a MatAdmin confirmation page. Use Go to dashboard to continue working.
Verify Your Upgrade Worked
After checkout, return to Billing and open the Subscription tab, then confirm:
- The status pill shows active.
- Current plan in Plan usage shows Paid.
- The plan limit in Plan usage shows Unlimited.
Your account state updates from Stripe's own confirmation events, so it can take a short moment after checkout. If the status still shows the old plan, wait a minute and refresh the page before assuming something went wrong.
If Something Does Not Look Right
Status has not updated yet. A short delay right after checkout is normal. Wait a minute and refresh. If the subscription still does not show as active after several minutes, contact support.
You canceled checkout. If you leave the Stripe page without paying, MatAdmin shows a checkout canceled page and nothing changes. Your academy stays on the Free Plan, and you can restart the upgrade from the Subscription tab whenever you are ready.
You do not see the upgrade button. If the button shows Subscription Active, your academy is already upgraded. If you do not see the Billing page or the subscription controls at all, you are probably signed in as a staff account. Sign in as the academy owner.
The button shows Payment Issue. There is a payment problem with the subscription, such as a failed charge. Use Manage Billing to open the secure billing page and update your payment method. New checkout attempts stay disabled until the payment issue is resolved.
Manage Your Subscription
Use Manage Billing on the Subscription tab when you need to update your academy's payment method, review invoices, or cancel. It opens a secure Stripe-hosted page. Card details are never stored in MatAdmin.
If you cancel, your subscription stays active until the end of the current billing period, and the Subscription tab shows the date it ends.
If your subscription shows a payment issue, update the payment method for your MatAdmin subscription. This is different from asking a student to update their payment method.
Common Mistakes
- Looking at your MatAdmin subscription page when you meant to check a student's payment.
- Looking at a student's payment record when you meant to update your academy's subscription payment method.
- Treating the Free Plan limit as a student payment issue. It is a MatAdmin plan usage limit.
- Trying to upgrade from a staff account instead of the owner account.
- Sharing private account billing details in a support message.
When To Contact Support
Contact support if:
- Your MatAdmin subscription status looks wrong.
- You completed checkout but the subscription does not show as active after several minutes.
- You upgraded but still cannot add active students.
- You cannot open the subscription billing management page.
- You are unsure whether you are looking at your MatAdmin subscription or a student payment issue.
Need help? Contact support at support@matadmin.app and include your academy name plus a short description of the issue.
Do not send full card numbers, bank details, passwords, or private reset links.