When To Use This Article
Use this article when you cannot sign in to MatAdmin, need to reset your password, or requested a password reset email and are not sure what to do next.
This article is for your MatAdmin account login. It does not cover student payments, your MatAdmin subscription, or billing questions.
Reset Your Password
- Go to the MatAdmin sign-in page.
- Select Forgot password?
- Enter the email address connected to your MatAdmin account.
- Select Send reset instructions.
- Open the newest password reset email from MatAdmin.
- Follow the reset link and enter a new password.
- Return to the sign-in page and sign in with the new password.
For security, MatAdmin uses a general confirmation message after you request a reset. If the email address is connected to a MatAdmin account, reset instructions are sent to that inbox.
Sign In With Your Password
- Go to the MatAdmin sign-in page.
- Enter the email address connected to your MatAdmin account.
- Enter your password.
- Select Sign in.
If sign-in fails, check that the email address is spelled correctly and try again from a fresh browser tab. If you are not sure which password is current, reset your password instead of trying many guesses.
If The Reset Email Does Not Arrive
Check these items before contacting support:
- Make sure the email address is spelled correctly.
- Check the inbox and spam or junk folder for that email account.
- Check whether your academy uses a shared or owner email address for MatAdmin.
- Wait a few minutes, then request a new reset email if needed.
Only use the newest reset email. Older reset links may no longer work after you request a newer one.
If Your Link Expired
If MatAdmin says the reset link is invalid or expired, request a new password reset from the sign-in page.
Use the newest email, and open the reset link on the same phone or computer where you plan to finish the reset. If you requested several emails, ignore the older ones.
When To Contact Support
Contact support if:
- You requested a reset and still do not receive an email after checking the right inbox and spam folder.
- Your newest reset link says it is invalid or expired.
- You reset your password but still cannot sign in.
- You do not know which email address is connected to your MatAdmin account.
Need help? Contact support at support@matadmin.app and include your academy name plus a short description of the issue.
Do not send your password, private reset links, bank details, card details, or student payment information in a support message.