What This Helps You Do
Connect student payment billing so your academy can prepare membership and payment workflows in MatAdmin.
Use this article when you are ready to set up student payments after your basic class, student, and attendance flow is working.
This article is about student payment billing. It is separate from your academy's own MatAdmin subscription.
Do not use this article as tax, legal, refund, dispute, or payout advice.
What Gym Owners Typically Use This For
Use student payment billing when you need to:
- Connect the payment setup your academy uses for student memberships.
- Confirm student payment billing is connected before making payment-related membership changes.
- Check whether a student payment setup item still needs review.
- Coordinate with staff before contacting a student about payment follow-up.
- Keep student payment questions separate from your MatAdmin subscription.
Before You Start
Make sure you have:
- Access to the MatAdmin owner account for your academy.
- Accurate business or payment setup details.
- A clear idea of which student memberships you plan to bill through MatAdmin.
If you are still setting up your first class or student list, finish that first. Student payment billing is easier when the daily gym workflow is already clear.
Step-by-Step Instructions
- Sign in to MatAdmin as the academy owner.
- Open the student billing or payments area.
- Start the student payment billing connection flow.
- Enter the information MatAdmin asks for.
- Review each step before you submit it.
- Return to MatAdmin and confirm student payment billing shows as connected or in progress.
- Check one student membership before making broader student payment changes.
What Should Happen Next
MatAdmin should show whether student payment billing is connected, still being reviewed, or needs more information.
Once student payment billing is ready, use student membership records carefully. A membership update and a real payment action may not be the same thing.
Reviewing Billing Events
After student payment billing is connected, MatAdmin may show Billing Events for recent student payment activity. Use Billing Events when you need operational context about payment updates, failed payments, or items that need review.
Billing Events are informational. They help you and your team understand what may need attention, but they do not replace checking the student record or contacting support when a payment status is unclear.
Common Mistakes
- Setting up student payment billing before the class and student records are usable.
- Assuming a saved membership change always changes a payment outside MatAdmin.
- Guessing at business or bank details.
- Treating payout timing, disputes, refunds, or taxes as MatAdmin settings.
- Making student payment changes from memory when a student's membership status is unclear.
When To Contact Support
Contact support if:
- Student payment billing does not show as connected after you finish the setup flow.
- MatAdmin asks for information you do not understand.
- A student's payment or membership status looks different from what you expected.
- You are unsure whether a change affects a real payment.
Need help? Contact support at support@matadmin.app and include your academy name plus a short description of the issue.
Do not send bank details, full card numbers, passwords, or private login links in a support message.